How does Buyer Protection work?

1Contact the Seller

If your order hasn't arrived within the promised time, or isn't as described - contact the seller.

Most sellers are happy to quickly resolve any issues.
2Open Dispute to Make a Refund

If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

Here, you can formally discuss solutions with the seller.
3 Escalate Dispute to TovTin

If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.

We will mediate between you and the seller to resolve the problem

Buyer Protections